System Diagnostic

- Boot up computer or device.
- Perform a basic check for immediate issues
- Determine if a complete diagnostic is necessary .

Networking (Wired)

- Upgrade or new installation of Operating system Windows or Linux
- Install or upgrade server hardware and peripherals on the network
- Install or upgrade client hardware and peripherals on the network
- Identify all Routers, hubs and switches on the network
- Install network version antivirus and antispyware software with current definitions and application updates
- Install firmware or apply updates and back configurations for routers and firewalls
- Set up and verify passwords and configurations
- Test network to identify any issues and provide solutions

Networking (Wireless)

Gold Package
- Set up a wireless router to an ISP box and update router firmware
- Set up and configure your wireless network connection with your ISP Make or change your configurations , administrator username (if applicable) and administrator password
- Set up and provide wireless network encryption for added security
- Network up to 3 compatible computers or devices, including file and print servers, network-ready printers, VoIP devices, and media center
- Test and Troubleshoot connection issues, including reconfiguration and connection to the internet if necessary

Platinum Package
- Set up a wireless router to an ISP box and update router firmware
- Set up and configure your wireless network connection with your ISP Make or change your configurations , administrator username (if applicable) and administrator password
- Set up and provide wireless network encryption for added security
- Network up to 6 compatible computers or devices, including file and print servers, network-ready printers, VoIP devices, and media center
- Test and Troubleshoot connection issues, including reconfiguration and connection to the internet if necessary

System Diagnostic

- Run scandisk and defrag the drives as needed
- Run special diagnostic tools for trouble-shooting and testing
- Check available disk space and identify any limit concerns
- Empty recycle bins of non critical data
- Indentify and document issues with repair estimates
- Check and clean temp folders in windows
- Clean and remove dust as well dust clusters inside your computer

Hardware Repair & Installation

- Upgrade, add or repair system parts, and peripheral
- Install, setup and test the component.
- We will install an internal or external PC component
- Components included: Motherboard, graphics card, hard drive, optical drive, network card, printer or scanner
- Configure and test component ( ready to use)

Software Repair & Installation

- Install and/or repair, configure and update (one) software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. (Software sold separately.)

System Maintenance

- Install critical Microsoft updates for both hardware and software
- Install antivirus and antispyware software with current definitions and application updates
- Perform system updates and improve performance, including startup and shutdown optimization, menu navigation improvement, quick launch and taskbar cleanup
- Enable basic security functions, including blocking pop-up activation in Internet Explorer - Delete programs that are unwanted including any trialware
- Create a backup restore CD
- Test and verify PC hardware and software functionality

Operating System Installation

- Install, upgrade or repair and configure a desk top operaing system (Windows/Linux)
- Install all the necessary drivers, critical updates relevent to operating system version

Data Back-Up

- We back your data from your computer to a storage device, an internal or external hard drive or another computer
- Analyze current back up and identify any issues
- Import the data to an installed program or per customer request.
Program transfer are EXCLUDED
- Data loss recovery is NOT included. Please see DISASTER RECOVERY SERVICES
- For Network data back please refer to Networking Services

Disaster Recovery Services

- Basic analysis to determine if your data can be retrieved
- Provide a cost estimate on case by case basis. The cost estimate subject to change during or after the service is performed.